Effective May 1, 2025

At Tomy Rivero Beauty Lab, we value your time and ours. Please read the following policies carefully before booking your appointment.

Appointment Cancellations & Rescheduling

• All appointments must be canceled or rescheduled at least 2 hours prior to your scheduled time.
• Cancellations, reschedules, or no-shows made less than 2 hours before the appointment will incur a 50% fee of the total service.
• Cancellations will not be accepted via email. Use the link provided by text or call us at (212) 401-0061 during store hours.

Late Arrivals

• A 15-minute grace period is allowed.
• If you arrive more than 15 minutes late and we can accommodate you, a $20 late fee will be charged.
• We reserve the right to cancel any appointment if you arrive beyond the grace period or with additional guests not scheduled for service.

Service Changes

• If you remove any service from your original ticket upon arrival (without 2 hours’ notice), a $20 fee will be charged.
• All service modifications must be made at least 2 hours in advance.

Deposits

• A 50% non-refundable deposit is required for all Aprés Gel X & Design services.
• Cancellation deposits are not automatically refunded. Please call the store if you are not planning to use the deposit.

Important Studio Policies

• No food or phone calls are allowed inside the salon.
• No waiting area available.
• No children under 8 years old. Children’s services are available only for clients 8 years and older.
• No pets allowed. Emotional support animals are not recognized as service animals under this policy.
• No cash refunds or store credit. Please communicate with your artist before your service is completed for adjustments.
• Clients must remain attentive and communicate during the service. Any work completed is considered final. Post-service changes may incur extra charges.
• Appointments may run up to 20 minutes behind due to unforeseen circumstances.
• All prices reflect short nail lengths unless otherwise specified.
• All appointments are treated as requests. If your preferred time or artist is unavailable, we will contact you to reschedule.

Artist Requests

• If you would like to request a specific artist, please write their name in the comments section when booking.
• Artist requests are not guaranteed and must be confirmed by calling the store.
• No artist requests are accepted for Wednesday Power Manicure Deal bookings.

Thank you for your understanding and support. These policies are designed to maintain fairness and respect for both our clients and our team.